What to do when a mandatary is behaving badly?

(November 11, 2019)

You pay a visit to your uncle, who is incapable, to wish him a happy birthday. Your uncle has a homologated protection mandate that designates his brother as his mandatary. During your visit, you quickly notice that his living situation leaves a lot to be desired: He tells you he’s not eating enough, he’d like some warmer clothes for the winter, and he hasn’t heard from his mandatary in a long time. You’ve tried contacting the mandatary to find out what’s going on, but he’s not calling you back. What can you do? The Curateur public can help you get things back on track.

In a case of mistreatment, neglect or abuse, one of the Curateur public’s mandates is to analyze the reports it receives or to refer them to the appropriate resources if they are outside of its jurisdiction. You can file a report by phone or in writing. Visit our Contact us page for our contact information. In case of emergency, a Curateur public employee is available to speak to you 24/7.


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Source: Curateur Public Québec