Gestures, words or attitudes that constitute an impairment of well-being or psychological integrity.
Violence: Emotional blackmail, manipulation, humiliation, insults, infantilization, denigration, verbal and non-verbal threats, deprivation of power, oversight of activities, etc.
Neglect: Rejection, indifference, social isolation, etc.
Signs: Fear, anxiety, depression, withdrawal, hesitancy to talk openly, mistrust, fearful interaction with one or more people, suicidal ideation, rapid decline in cognitive abilities, suicide, etc.
Inappropriate gestures or actions, or lack of appropriate action, that affect well-being or physical integrity.
Violence: Shoving, rudeness, hitting, burning, forced feeding, inadequate medication administration, improper use of restraints (physical or chemical), etc.
Neglect: Deprivation of reasonable conditions of comfort or safety;lack of assistance with feeding, dressing, hygiene or medication when one is responsible for someone in a situation of dependency, etc.
Signs: Bruising, wounds, weight loss, deterioration of health, lack of hygiene, undue delay in change of underwear, skin conditions, unsanitary living environment, atrophy, restraint, early or suspicious death, etc.
Unspoken gestures, actions, words or attitudes of sexual connotations that undermine sexual well-being, integrity or gender identity.
Violence: Suggestive words or phrases, jokes or insults with sexual connotations, promiscuity, exhibitionist behavior, sexual assault (unwanted touching or caressing, forced sexual relations), etc.
Neglect: Deprivation of privacy, non-recognition or denial of sexuality and sexual orientation, etc.
Signs: Infections, genital sores, anal sores, anxiety during examinations or care, mistrust, withdrawal, depression, sexual disinhibition, suddenly very sexualized speech, denial of the sexual life of seniors, etc.
Material or financial abuse
Fraudulent, illegal, unauthorized or dishonest collection or use of the person’s property or legal documents, lack of information or financial or legal misinformation.
Violence: Pressure to modify will, use of bank card without consent, excessive price charged for services rendered, misappropriation of funds or property, identity theft, etc.
Neglect: Not managing property in the interest of the person or failure to provide the necessary property when in charge; not questioning a person’s ability, understanding or financial literacy, etc.
Signs: Unusual bank transactions, disappearance of valuables, lack of money for current expenses, limited access to information on the management of the person’s property, etc.
Violation of rights
Any infringement of individual and social rights and freedoms.
Violence: Imposition of medical treatment, denial of the right to choose, to vote, to enjoy one’s intimacy, to take risks, to receive telephone calls or visits, to practice one’s religion, to live according to one’s sexual orientation, etc.
Neglect: No information or misinformation about one’s rights, lack of assistance in the exercise of one’s rights, not recognizing one’s abilities, etc.
Signs: Interference with the senior’s participation in their choices and the decisions that concern them, lack of respect of the decisions made by the senior, answers provided by a loved one to questions addressed to the senior, restriction of visits or access to information, isolation, complaints, etc.
Organizational abuse (care and services)
Any prejudicial situation created or tolerated by the procedures of the institutions responsible for providing care and services, which jeopardizes the exercise of the rights and freedoms of the users.
Violence: Organizational conditions or practices that lead to the non-respect of user choices or rights, lack of personalization of care, lack of adaptation of the institution and services to the individual, etc.
Negligence: Lack of resources (budget, time, staff) and services, inadequate training of staff, etc.
Signs: Reducing the individual to a number, more or less rigid care schedules, unmet needs, failure to provide meal assistance or hygiene care, undue delay in changing underwear, wounds, deterioration of health status, inadequate care, complaints, etc.
Discrimination on grounds of age, through hostile or negative attitudes, prejudicial actions or social exclusion.
Violence: Imposing restrictions or social norms due to age, reduced accessibility to certain resources, prejudice, infantilization, contempt, etc.
Neglect: Indifference to ageist practices or remarks when they’re witnessed, etc.
Signs: Non-recognition of rights, skills or knowledge, “little lady,” etc.